There's nothing that I hate more than people panicking over tiny things. For example, web-based product has been in beta for the past 6 months. The people who use it haven't been trained to use it correctly and keep raising tickets and saying that it's broken. In fact, they've complained so much, that the MD of that department has said that they will stop selling the product until all issues have been resolved.
Funny that, they said this 6 weeks ago and raised about 15 different tickets for urgent development. Of course, this messed up my development schedule completely, which is strike one in my eyes. Strike 2 is not testing them when we deployed the changes for testing.
Strike 3 is raising the issue to the Board and saying that an overwhelming number of issues have been raised in the past 2 weeks. This overwhelming number is, in fact, 2.
I wonder what happens in his head when he counts to 5?
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